ASUS warranty to cover AMD EXPO and Intel XMP memory overclocking
ASUS has changed its stance on motherboard warranty.
The company has received a lot of negative feedback for its stance on AMD Ryzen 7000 and AM5 platform warranty. The burnout issues that affected the AMD AM5 platform last month were mainly a result of ASUS overvolting the SoC, which caused multiple CPUs and motherboards to fail.
To make matters worse, the company reacted quickly (probably too quickly) by sharing pre-release BIOSes that were not meant for public use, possibly not safe for users to use. The motherboards could still operate within unsafe voltage level, which could lead to more CPU fail. The company was called out by Gamers Nexus, who made a dedicated video on a subject. The company failed to respond to GN’s messages for over 5 days, which was enough tor Steve Burke (GN Editor-in-Chief) to cover the topic in detail.
The backlash worked and ASUS has now issued a statement that confirms the warranty will cover both the beta and validated BIOSes as well as memory overclocking starting from now. This change will also affect Intel XMP overclocking, which is also significant. Previously, using XMP/EXPO profiles was treated as overclocking, which means that warranty is void should something go wrong.
Hopefully, other board partners will follow suit.
ASUS BIOS updates and warranty coverage for ASUS AM5 platform motherboards with Ryzen™ 7000 series processors
2023/05/15 – We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.