ASUS apologizes for misprinted ROG Z790 Maximus Hero “Evange-N-lion” parts, offers replacements

Published: Nov 15th 2023, 11:17 GMT   Comments

ASUS will replace misprinted Evangelion motherboard parts

Purely cosmetic part has misspelled logo on $700 motherboard. 

The high-end motherboard, known as the ROG Maximus Z790 Hero EVA-02 Edition, draws inspiration from the anime series “Evangelion.” Recently launched, this motherboard is part of a EVA-02 series of PC components. The motherboard has recently gained attention due to an unintentional misprint in the logo that reads “Evangenlion” instead of “Evangelion.” Despite being just a single letter, ASUS acknowledges that this error on a $700/€800 motherboard is significant enough to warrant replacement, likely at no additional cost to the users.

ASUS has officially stated that users who find the typo on their motherboards unacceptable can reach out to ASUS support for guidance on the replacement process. Notably, there is no indication of a dedicated service to handle these replacements on behalf of users. So users will be asked to disassemble their motherboards themselves.

Regarding Misprint on ROG MAXIMUS Z790 HERO EVA-02 EDITION

We have recently received incident reports about the ROG MAXIMUS Z790 HERO EVA-02 EDITION motherboard regarding the misspelling of the word “Evangelion” on the decorative part located on the left side of the product. We sincerely apologize for any confusion or inconvenience this may have caused.

For users who have already installed the motherboard, it is important to note that the misprint is purely aesthetic and does not affect any functionality or performance. As part of our commitment to resolving this issue, we will extend the warranty by one additional year and implement a replacement program. ASUS will provide a corrected decorative part that end-users can use to replace the misprinted part. If you encounter this issue, please contact your local customer service for more details.

We understand the significance of this matter and want to assure you that we are dedicated to resolving it promptly. If you have any questions or concerns, please do not hesitate to contact our ASUS customer service.

ASUS has responded promptly to the situation surrounding the misprinted logo on the ROG Maximus Z790 Hero EVA-02 Edition motherboard. Despite the relatively minor nature of the error, the company has opted to extend the warranty for these motherboards by an additional year.

The fact that no one at ASUS has noticed this mistake even though users have reported it since September tells us that ASUS was hoping it would never make the news. Unfortunately for them, it did.

Source: ASUS via HardwareLuxx

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